[Emotional labour of nursing care: an evolutionary concept analysis].
Identifieur interne : 001922 ( Main/Exploration ); précédent : 001921; suivant : 001923[Emotional labour of nursing care: an evolutionary concept analysis].
Auteurs : Huynh Truc [Canada] ; Marie Alderson ; Mary ThompsonSource :
- Recherche en soins infirmiers [ 0297-2964 ] ; 2009.
Descripteurs français
- KwdFr :
- Attitude du personnel soignant (MeSH), Autonomie professionnelle (MeSH), Charge de travail (psychologie), Concept du soi (MeSH), Culture organisationnelle (MeSH), Environnement d'établissement de santé (MeSH), Humains (MeSH), Modèles de soins infirmiers (MeSH), Modèles psychologiques (MeSH), Recherche en soins infirmiers (MeSH), Relations infirmier-patient (MeSH), Rôle de l'infirmier (psychologie), Soins infirmiers (organisation et administration), Soins infirmiers (psychologie), Soutien social (MeSH), Travail (psychologie), Émotions (MeSH).
- MESH :
- organisation et administration : Soins infirmiers.
- psychologie : Charge de travail, Rôle de l'infirmier, Soins infirmiers, Travail.
- Attitude du personnel soignant, Autonomie professionnelle, Concept du soi, Culture organisationnelle, Environnement d'établissement de santé, Humains, Modèles de soins infirmiers, Modèles psychologiques, Recherche en soins infirmiers, Relations infirmier-patient, Soutien social, Émotions.
English descriptors
- KwdEn :
- Attitude of Health Personnel (MeSH), Emotions (MeSH), Health Facility Environment (MeSH), Humans (MeSH), Models, Nursing (MeSH), Models, Psychological (MeSH), Nurse's Role (psychology), Nurse-Patient Relations (MeSH), Nursing Care (organization & administration), Nursing Care (psychology), Nursing Research (MeSH), Organizational Culture (MeSH), Professional Autonomy (MeSH), Self Concept (MeSH), Social Support (MeSH), Work (psychology), Workload (psychology).
- MESH :
- organization & administration : Nursing Care.
- psychology : Nurse's Role, Nursing Care, Work, Workload.
- Attitude of Health Personnel, Emotions, Health Facility Environment, Humans, Models, Nursing, Models, Psychological, Nurse-Patient Relations, Nursing Research, Organizational Culture, Professional Autonomy, Self Concept, Social Support.
Abstract
UNLABELLED
Caring is considered as the essence of nursing. Underpinning caring, the internal regulation of emotions or the emotional labour of nurses is invisible. The concept of emotional labour is relatively underdeveloped in nursing.
DATA SOURCES
A literature search using keywords 'emotional labour', 'emotional work' and 'emotions' was performed in CINAHL, psycINFO and REPERE from 1990 to January 2008. We analysed 72 papers whose main focus of inquiry was on emotional labour.
REVIEW METHODS
We followed Rodgers' evolutionary method of concept analysis.
RESULTS
Emotional labour is a process whereby nurse adopt a 'work persona' to express their autonomous, surface or deep emotions during patient encounters. Antecedents to this adoption of a work persona are events occurring during patient-nurse encounters, and which consist of three elements : organization (i.e.social norms, social support), nurse (i.e.role identification, professional commitment, work experience and interpersonal skills) and job (i.e.autonomy, task routine, degree of emotional demand, interaction frequency and work complexity). The attributes of emotional labour have two dimensions : nurses' autonomous response and their work persona strategies (i.e. surface or deep acts). The consequences of emotional labour include organizational (i.e.productivity, 'cheerful environment') and nurse aspects (i.e. negative or positive)
CONCLUSION
the concept of emotional labour should be introduced into preregistration programmes. Nurses also need to have time and a supportive environment to reflect, understand and discuss their emotional labour in caring for 'difficult' patients to deflate the dominant discourse about 'problem' patients.
PubMed: 19642476
Affiliations:
Links toward previous steps (curation, corpus...)
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type="wicri:source">PubMed</idno><date when="2009">2009</date><idno type="RBID">pubmed:19642476</idno><idno type="pmid">19642476</idno><idno type="wicri:Area/Main/Corpus">001929</idno><idno type="wicri:explorRef" wicri:stream="Main" wicri:step="Corpus" wicri:corpus="PubMed">001929</idno><idno type="wicri:Area/Main/Curation">001929</idno><idno type="wicri:explorRef" wicri:stream="Main" wicri:step="Curation">001929</idno><idno type="wicri:Area/Main/Exploration">001929</idno></publicationStmt><sourceDesc><biblStruct><analytic><title xml:lang="en">[Emotional labour of nursing care: an evolutionary concept analysis].</title><author><name sortKey="Truc, Huynh" sort="Truc, Huynh" uniqKey="Truc H" first="Huynh" last="Truc">Huynh Truc</name><affiliation wicri:level="1"><nlm:affiliation>Etudiante de 3e cycle, Faculte des sciences infirmieres, Universitá de Montreal Quebec, Canada.</nlm:affiliation><country xml:lang="fr">Canada</country><wicri:regionArea>Etudiante de 3e cycle, Faculte des sciences infirmieres, Universitá de Montreal Quebec</wicri:regionArea><wicri:noRegion>Universitá de Montreal Quebec</wicri:noRegion></affiliation></author><author><name sortKey="Alderson, Marie" sort="Alderson, Marie" uniqKey="Alderson M" first="Marie" last="Alderson">Marie Alderson</name></author><author><name sortKey="Thompson, Mary" sort="Thompson, Mary" uniqKey="Thompson M" first="Mary" last="Thompson">Mary Thompson</name></author></analytic><series><title level="j">Recherche en soins infirmiers</title><idno type="ISSN">0297-2964</idno><imprint><date when="2009" type="published">2009</date></imprint></series></biblStruct></sourceDesc></fileDesc><profileDesc><textClass><keywords scheme="KwdEn" xml:lang="en"><term>Attitude of Health Personnel (MeSH)</term><term>Emotions (MeSH)</term><term>Health Facility Environment (MeSH)</term><term>Humans (MeSH)</term><term>Models, Nursing (MeSH)</term><term>Models, Psychological (MeSH)</term><term>Nurse's Role (psychology)</term><term>Nurse-Patient Relations (MeSH)</term><term>Nursing Care (organization & administration)</term><term>Nursing Care (psychology)</term><term>Nursing Research (MeSH)</term><term>Organizational Culture (MeSH)</term><term>Professional Autonomy (MeSH)</term><term>Self Concept (MeSH)</term><term>Social Support (MeSH)</term><term>Work (psychology)</term><term>Workload (psychology)</term></keywords><keywords scheme="KwdFr" xml:lang="fr"><term>Attitude du personnel soignant (MeSH)</term><term>Autonomie professionnelle (MeSH)</term><term>Charge de travail (psychologie)</term><term>Concept du soi (MeSH)</term><term>Culture organisationnelle (MeSH)</term><term>Environnement d'établissement de santé (MeSH)</term><term>Humains (MeSH)</term><term>Modèles de soins infirmiers (MeSH)</term><term>Modèles psychologiques (MeSH)</term><term>Recherche en soins infirmiers (MeSH)</term><term>Relations infirmier-patient (MeSH)</term><term>Rôle de l'infirmier (psychologie)</term><term>Soins infirmiers (organisation et administration)</term><term>Soins infirmiers (psychologie)</term><term>Soutien social (MeSH)</term><term>Travail (psychologie)</term><term>Émotions (MeSH)</term></keywords><keywords scheme="MESH" qualifier="organisation et administration" xml:lang="fr"><term>Soins infirmiers</term></keywords><keywords scheme="MESH" qualifier="organization & administration" xml:lang="en"><term>Nursing Care</term></keywords><keywords scheme="MESH" qualifier="psychologie" xml:lang="fr"><term>Charge de travail</term><term>Rôle de l'infirmier</term><term>Soins infirmiers</term><term>Travail</term></keywords><keywords scheme="MESH" qualifier="psychology" xml:lang="en"><term>Nurse's Role</term><term>Nursing Care</term><term>Work</term><term>Workload</term></keywords><keywords scheme="MESH" xml:lang="en"><term>Attitude of Health Personnel</term><term>Emotions</term><term>Health Facility Environment</term><term>Humans</term><term>Models, Nursing</term><term>Models, Psychological</term><term>Nurse-Patient Relations</term><term>Nursing Research</term><term>Organizational Culture</term><term>Professional Autonomy</term><term>Self Concept</term><term>Social Support</term></keywords><keywords scheme="MESH" xml:lang="fr"><term>Attitude du personnel soignant</term><term>Autonomie professionnelle</term><term>Concept du soi</term><term>Culture organisationnelle</term><term>Environnement d'établissement de santé</term><term>Humains</term><term>Modèles de soins infirmiers</term><term>Modèles psychologiques</term><term>Recherche en soins infirmiers</term><term>Relations infirmier-patient</term><term>Soutien social</term><term>Émotions</term></keywords></textClass></profileDesc></teiHeader><front><div type="abstract" xml:lang="en"><p><b>UNLABELLED</b></p><p>Caring is considered as the essence of nursing. Underpinning caring, the internal regulation of emotions or the emotional labour of nurses is invisible. The concept of emotional labour is relatively underdeveloped in nursing.</p></div><div type="abstract" xml:lang="en"><p><b>DATA SOURCES</b></p><p>A literature search using keywords 'emotional labour', 'emotional work' and 'emotions' was performed in CINAHL, psycINFO and REPERE from 1990 to January 2008. We analysed 72 papers whose main focus of inquiry was on emotional labour.</p></div><div type="abstract" xml:lang="en"><p><b>REVIEW METHODS</b></p><p>We followed Rodgers' evolutionary method of concept analysis.</p></div><div type="abstract" xml:lang="en"><p><b>RESULTS</b></p><p>Emotional labour is a process whereby nurse adopt a 'work persona' to express their autonomous, surface or deep emotions during patient encounters. Antecedents to this adoption of a work persona are events occurring during patient-nurse encounters, and which consist of three elements : organization (i.e.social norms, social support), nurse (i.e.role identification, professional commitment, work experience and interpersonal skills) and job (i.e.autonomy, task routine, degree of emotional demand, interaction frequency and work complexity). The attributes of emotional labour have two dimensions : nurses' autonomous response and their work persona strategies (i.e. surface or deep acts). The consequences of emotional labour include organizational (i.e.productivity, 'cheerful environment') and nurse aspects (i.e. negative or positive)</p></div><div type="abstract" xml:lang="en"><p><b>CONCLUSION</b></p><p>the concept of emotional labour should be introduced into preregistration programmes. Nurses also need to have time and a supportive environment to reflect, understand and discuss their emotional labour in caring for 'difficult' patients to deflate the dominant discourse about 'problem' patients.</p></div></front></TEI><pubmed><MedlineCitation Status="MEDLINE" Owner="NLM"><PMID Version="1">19642476</PMID><DateCompleted><Year>2009</Year><Month>09</Month><Day>11</Day></DateCompleted><DateRevised><Year>2010</Year><Month>10</Month><Day>19</Day></DateRevised><Article PubModel="Print"><Journal><ISSN IssnType="Print">0297-2964</ISSN><JournalIssue CitedMedium="Print"><Issue>97</Issue><PubDate><Year>2009</Year><Month>Jun</Month></PubDate></JournalIssue><Title>Recherche en soins infirmiers</Title><ISOAbbreviation>Rech Soins Infirm</ISOAbbreviation></Journal><ArticleTitle>[Emotional labour of nursing care: an evolutionary concept analysis].</ArticleTitle><Pagination><MedlinePgn>34-49</MedlinePgn></Pagination><Abstract><AbstractText Label="UNLABELLED">Caring is considered as the essence of nursing. Underpinning caring, the internal regulation of emotions or the emotional labour of nurses is invisible. The concept of emotional labour is relatively underdeveloped in nursing.</AbstractText><AbstractText Label="DATA SOURCES" NlmCategory="METHODS">A literature search using keywords 'emotional labour', 'emotional work' and 'emotions' was performed in CINAHL, psycINFO and REPERE from 1990 to January 2008. We analysed 72 papers whose main focus of inquiry was on emotional labour.</AbstractText><AbstractText Label="REVIEW METHODS" NlmCategory="METHODS">We followed Rodgers' evolutionary method of concept analysis.</AbstractText><AbstractText Label="RESULTS" NlmCategory="RESULTS">Emotional labour is a process whereby nurse adopt a 'work persona' to express their autonomous, surface or deep emotions during patient encounters. Antecedents to this adoption of a work persona are events occurring during patient-nurse encounters, and which consist of three elements : organization (i.e.social norms, social support), nurse (i.e.role identification, professional commitment, work experience and interpersonal skills) and job (i.e.autonomy, task routine, degree of emotional demand, interaction frequency and work complexity). The attributes of emotional labour have two dimensions : nurses' autonomous response and their work persona strategies (i.e. surface or deep acts). The consequences of emotional labour include organizational (i.e.productivity, 'cheerful environment') and nurse aspects (i.e. negative or positive)</AbstractText><AbstractText Label="CONCLUSION" NlmCategory="CONCLUSIONS">the concept of emotional labour should be introduced into preregistration programmes. Nurses also need to have time and a supportive environment to reflect, understand and discuss their emotional labour in caring for 'difficult' patients to deflate the dominant discourse about 'problem' patients.</AbstractText></Abstract><AuthorList CompleteYN="Y"><Author ValidYN="Y"><LastName>Truc</LastName><ForeName>Huynh</ForeName><Initials>H</Initials><AffiliationInfo><Affiliation>Etudiante de 3e cycle, Faculte des sciences infirmieres, Universitá de Montreal Quebec, Canada.</Affiliation></AffiliationInfo></Author><Author ValidYN="Y"><LastName>Alderson</LastName><ForeName>Marie</ForeName><Initials>M</Initials></Author><Author ValidYN="Y"><LastName>Thompson</LastName><ForeName>Mary</ForeName><Initials>M</Initials></Author></AuthorList><Language>fre</Language><PublicationTypeList><PublicationType UI="D004740">English Abstract</PublicationType><PublicationType UI="D016428">Journal Article</PublicationType><PublicationType UI="D016454">Review</PublicationType></PublicationTypeList><VernacularTitle>Le travail emotionnel qui sous-tend les soins infirmiers: une analyse evolutionnaire de concept.</VernacularTitle></Article><MedlineJournalInfo><Country>France</Country><MedlineTA>Rech Soins Infirm</MedlineTA><NlmUniqueID>9715370</NlmUniqueID><ISSNLinking>0297-2964</ISSNLinking></MedlineJournalInfo><CitationSubset>N</CitationSubset><MeshHeadingList><MeshHeading><DescriptorName UI="D001291" MajorTopicYN="N">Attitude of Health Personnel</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D004644" MajorTopicYN="Y">Emotions</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D006272" MajorTopicYN="N">Health Facility Environment</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D006801" MajorTopicYN="N">Humans</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D016294" MajorTopicYN="Y">Models, Nursing</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D008960" MajorTopicYN="N">Models, Psychological</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D024802" MajorTopicYN="N">Nurse's Role</DescriptorName><QualifierName UI="Q000523" MajorTopicYN="N">psychology</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D009723" MajorTopicYN="N">Nurse-Patient Relations</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D009732" MajorTopicYN="N">Nursing Care</DescriptorName><QualifierName UI="Q000458" MajorTopicYN="N">organization & administration</QualifierName><QualifierName UI="Q000523" MajorTopicYN="Y">psychology</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D015399" MajorTopicYN="N">Nursing Research</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D015279" MajorTopicYN="N">Organizational Culture</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D017009" MajorTopicYN="N">Professional Autonomy</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D012649" MajorTopicYN="N">Self Concept</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D012944" MajorTopicYN="N">Social Support</DescriptorName></MeshHeading><MeshHeading><DescriptorName UI="D014937" MajorTopicYN="N">Work</DescriptorName><QualifierName UI="Q000523" MajorTopicYN="Y">psychology</QualifierName></MeshHeading><MeshHeading><DescriptorName UI="D016526" MajorTopicYN="N">Workload</DescriptorName><QualifierName UI="Q000523" MajorTopicYN="Y">psychology</QualifierName></MeshHeading></MeshHeadingList><NumberOfReferences>124</NumberOfReferences></MedlineCitation><PubmedData><History><PubMedPubDate PubStatus="entrez"><Year>2009</Year><Month>8</Month><Day>1</Day><Hour>9</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="pubmed"><Year>2009</Year><Month>8</Month><Day>1</Day><Hour>9</Hour><Minute>0</Minute></PubMedPubDate><PubMedPubDate PubStatus="medline"><Year>2009</Year><Month>9</Month><Day>12</Day><Hour>6</Hour><Minute>0</Minute></PubMedPubDate></History><PublicationStatus>ppublish</PublicationStatus><ArticleIdList><ArticleId IdType="pubmed">19642476</ArticleId></ArticleIdList></PubmedData></pubmed><affiliations><list><country><li>Canada</li></country></list><tree><noCountry><name sortKey="Alderson, Marie" sort="Alderson, Marie" uniqKey="Alderson M" first="Marie" last="Alderson">Marie Alderson</name><name sortKey="Thompson, Mary" sort="Thompson, Mary" uniqKey="Thompson M" first="Mary" last="Thompson">Mary Thompson</name></noCountry><country name="Canada"><noRegion><name sortKey="Truc, Huynh" sort="Truc, Huynh" uniqKey="Truc H" first="Huynh" last="Truc">Huynh Truc</name></noRegion></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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